The following general conditions apply to the use of the Fraktjakt.se online services and the sale of goods and freight services by Fraktjakt AB, 556751-9011 (hereinafter referred to as "Fraktjakt"), unless otherwise specifically agreed in writing between the respective customer (hereinafter "the Customer" or "you") and Fraktjakt. When selling to a private consumer, Fraktjakt follows the mandatory rules that follow from the applicable legislation.

As a buyer of goods, shipping services and/or other services from Fraktjakt, you must be over 18 years of age. Fraktjakt does not enter agreements with minors (under the age of 18) without legal consent.

You may never send dangerous goods with a shipping service that you purchase from Fraktjakt. Dangerous goods are substances that may pose a risk to health, safety, property or the environment when they are transported or used, or which the carrier categorizes as dangerous goods. Read more on our page about Prohibited and dangerous content.

When you purchase a shipping service from Fraktjakt, the goods are transported by a freight carrier that Fraktjakt is a reseller for. Fraktjakt takes responsibility for your shipment from booking to delivery, all in accordance with the carrier's terms. Please contact our customer service if you need more information about an existing shipment order, our purchasing terms or generally about our services.

All contact between the Customer and the carrier must be made via Fraktjakt's customer service. If the Customer directly contacts the carrier to change/alter a purchased shipment (e.g. correct or change an address, request a return of the shipment, etc.), the Customer has implicitly approved any and all subsequent shipment-related surcharges applied by the carrier. The Customer may be invoiced afterwards for such surcharges, in which case the Customer must pay the charges without dispute and without delay.

A Customer who purchases a shipping service from Fraktjakt is obliged to ensure that the actual goods that are sent correspond exactly to the shipment contents defined in the information that the Customer submits to Fraktjakt during the course of making the purchase, and that the shipment's actual weight and dimensions correspond exactly to the weights and sizes that the Customer supplies during the course of making the purchase.

A Customer who has entered incorrect or misleading information during the process of making a purchase shall compensate Fraktjakt for any additional costs and/or financial damage that result from this. See 'Charges for fraudulent usage' below. Furthermore, Fraktjakt is entitled to demand compensation from the Customer if the service is otherwise abused. Fraud will be reported to the police, as will any other suspected criminal activity.

Keep in mind that you cannot undo the purchase of a shipping service once you have completed the payment, since the processing of your shipment begins as soon as you have paid. Purchased shipping documents are valid for 20 days. Unused shipping documents are not credited and cannot be used after the validity period.

Shipping documents

After purchasing a shipping service from Fraktjakt, you MUST print out all freight documents and ensure that the carrier receives them together with the goods that are to be shipped. Missing freight documents can lead to any of the following consequences:

• The carrier refuses to pick up the goods;
• The carrier accepts the goods but applies additional fees and other costs that arise because of the incomplete documentation;
• The carrier accepts the goods but does not execute the shipping service that the Customer purchased from Fraktjakt. Instead, the carrier charges the Customer for shipping the goods as a new shipment at a higher price. The carrier then sends an invoice directly to the Customer for the service.

The shipping documents and shipment numbers that Fraktjakt creates for you when you purchase a shipment from Fraktjakt may only be used once. If you use another shipping document / shipment number that Fraktjakt did not provide you with when you purchased the shipment, you will be invoiced directly by the carrier, most likely a different price than what you paid to Fraktjakt.

Pick-up

We cannot guarantee that booked pick-up will be executed if the Customer has provided inaccurate information that requires changes in the carrier's and / or Fraktjakt's system; for example, if the Customer has provided incorrect information that caused in the freight documents and/or customs documents to be incorrect.

Fraktjakt also reflects the carrier's terms of service when booking a transport that is not covered by a warranty service where pick-up times are preliminary and do not constitute a time commitment. The sender is obliged to be available, present the correct goods (clearly separate goods between different shippers), documentation and ensure that all packages are addressed with freight documents printed from Fraktjakt. If the driver has missed a pickup or to load goods, the sender must get in touch with Fraktjakt's customer service.

Delivery times

Transit times and delivery commitments may vary from what is displayed depending on the origin and destination of the shipment.

In the transit time shown, no customs clearance delay is included. Some goods and highly valued items may require additional transit time for clearance.

For more information on delivery times prior to your freight purchase, see the carrier's website or contact Fraktjakt's Customer Service.

Subscription terms and conditions

Subscription period
Purchasing a subscription from Fraktjakt gives you access to the contents of the subscription during the subscription period, which begins as soon as you confirm the order that includes the subscription.

• Fraktjakt Plus - choose between monthly, quarterly and yearly subscriptions.
• Individual Shipping Contract - monthly
• Membership contract - yearly

Termination
The subscription can be canceled before the end of the subscription period by turning off Auto-renewal of the subscription which you find under your Subscriptions page. Otherwise, the subscription is automatically renewed when the period expires.

Auto-renewal
Auto-renewal causes a new subscription period to begin immediately after the previous subscription period ends, and you will continue to be charged according to the terms of the renewed subscription.

A subscription that has ended cannot be renewed; it must be purchased anew. During the time after a subscription ends and the time that it is purchased anew, its contents will not be available to the subscriber, and the subscriber has no right to compensation for any of the subscription contents that were unavailable during this period.

A subscription may not be renewed automatically (Auto-renewal) if the customer has not been granted credit.

Refunds
You may request a refund for a new subscription within seven days of ordering it, provided that you have not already booked or purchased shipments or other services through the subscription or used the subscription in any other way.

You may request a refund for a renewed subscription within seven days of the start of the new subscription period if it is prepaid - and otherwise within seven days of the date that the first invoice containing any charges for the renewed subscription is issued - provided that you have not already booked or purchased shipments or other services through the subscription or used the subscription in any other way.

Subscriptions may not be returned or refunded in any circumstances other than those specified above.

Fraktjakt reserves the right to refuse orders of subscriptions that were previously canceled prematurely or refunded by the orderer.

Shipping contracts terms and conditions

Fraktjakt is not responsible for the execution of services that a Customer orders or manages via Fraktjakt using a freight agreement that the Customer has entered directly with a carrier.

Fraktjakt is not responsible for any damage or loss due to errors in the printing of freight documents or errors in or during the transmission of information regarding services that use the Customer's freight agreement with the carrier.

Fraktjakt is not responsible for the correctness or completeness of information that Fraktjakt presents about rates, fees, duties, taxes, transport times, regulations or terms of service regarding transport services that use the Customer's freight agreement with the carrier is based on information that Fraktjakt receives from the carrier. Fraktjakt is not responsible for the accuracy, correctness or completeness of the presented information.

When Fraktjakt allows the Customer to enter the Customer's contract freight rates in Fraktjakt's system, the Customer is responsible for the information's correctness and completeness, and the Customer is responsible for keeping the information up to date.

Fraktjakt SHOP

The following terms apply specifically to the sale of goods in the online store Fraktjakt SHOP:

Price changes
Fraktjakt reserves the right to change the prices in the webshop at any time.

Delivery
Orders that take place on weekdays before 14:00 will be treated during the same day. Orders that take place another time, weekend or weekday after 14.00 is handled as if the order was made the next weekday. Normal delivery time is between 1-4 days depending on where in the country the recipient is. The Customer is not entitled to any compensation for delayed delivery.

Invoicing and payment terms
The payment terms reflect the Fraktjakt's normal invoice and payment terms.

Cancellation rights
When purchasing goods from Fraktjakt, you as a private consumer have, according to the law (2005:59) on distance contracts, in certain cases the right to withdraw from a purchase (right of withdrawal). This means that as a private consumer you have the right to cancel your purchase by notifying Fraktjakt within 14 days from the day you received the ordered item. The item must be returned as agreed with Fraktjakt and in unbroken packaging.

Returns
The Customer has the right to return products that the Customer does not wish to keep within 14 days. Upon return, the return note issued by Fraktjakt must be sent with the items. The product must be returned in original condition and in unbroken packaging. Always contact Fraktjakt before sending an item back. Return shipping is paid by the Customer.

Defects / Claims
Be sure to unpack the shipment as soon as it arrives and check for transport damage. Any visible transport damage must be reported directly to the driver and noted on the consignment note upon receipt. If the damage is not visible on the outer packaging, damage must be reported to Fraktjakt by mail or telephone no later than 3 days after the delivery has been received. After this time no compensation is payable. Accepted claims of transport damage normaly result in replacement of the damaged product. Fraktjakt does not accept claims for damages or loss caused by delivery delays, theft or third parties.

Non-redeemed packages
In the event of a shipment is returned due to not being redeemed by its addressee, the cost of the return will be invoiced in addition to the cost of the original shipment, and Fraktjakt will credit 80% of the value of the item.

Reservations
We reserve the right against possible printing errors on the website, that product images do not always correspond to the actual item, and for discontinued and/or sold-out items.

Integration - Fraktjakt's API

Fraktjakt offers APIs (application programming interfaces) to registered business Customers who want to connect their own applications with Fraktjakt for the purpose of ordering freight services and for managing such services. Use of the APIs to only retrieve price information without the intention of ordering freight services from Fraktjakt is strictly prohibited. Fraktjakt reserves the right, without notice, to block the use of the APIs for Customers who use these services incorrectly.

Resale pricing

The price that the Customer pays Fraktjakt for a shipping service at the time of purchase is a preliminary price based on the information that the Customer has provided about the shipment. The price does not become final until after the shipping service is completely executed or terminated. Normally there will be no difference between the preliminary resale price and the final resale price; however, a difference may arise if the information provided by the Customer at the time of purchase was inaccurate or if an exception occurs during delivery (in accordance with the carrier's terms of service). If this happens, Fraktjakt will invoice the Customer for the difference, and the reason for the difference will be stated on the invoice. Note Fraktjakt does not have fixed price lists for the shipping services that we sell. The prices are set automatically by our software. The Customer shall not cite the absence of a price list or purchasing receipt/invoice as grounds for contesting Fraktjakt's charges or invoicing or for delaying the payment of an invoice from Fraktjakt.

The preliminary price for a resale shipment does do not include any taxes and duties levied by other countries. These costs may be added to the final price if they are not covered by the shipment's recipient.

If goods in a shipment that the Customer purchased from Fraktjakt are forwarded or returned without the Customer having purchased a new shipment from Fraktjakt for the forwarding or return, Fraktjakt will invoice the Customer for the new shipment if one or more of the following applies:

• the Customer requested or approved the forward/return shipment,
• the forwarding or return was due to incorrect, missing or changed information from the Customer,
• the forwarding or return was due to exceptions that occur during delivery in compliance with the carrier's terms of service.

The forward/return shipment will be priced according to Fraktjakt's automatic pricing, including any applicable customer discount.

If an unforeseen event that is beyond Fraktjakt's control should occur after Fraktjakt presents the preliminary resale price for a shipment and the event causes an increase in the cost of executing the shipment, Fraktjakt reserves the right to include the increase in the shipment's final resale price. This includes the following unforseen situations:

• New tarriff or temporary fee imposed by a government agency or other authority,
• Increase in fuel costs, carriers' shipping rates or similar costs,
• Natural disaster,
• Military conflict.

Resale surcharges

The terms of service for each shipping service that Fraktjakt sells specify which surchages apply when exceptions occur during delivery, etc. Here are some examples of where additional charges may apply:

• The carrier has notified or contacted the recipient of the shipment due to a delivery exception or a Customer request (where notification was not included in the service that the Customer purchased),
• New delivery attempt after notification,
• Dimensions / weight outside product specification,
• Non-redeemed package or pallet that the carrier returns to the sender,
• Incomplete, incorrect transport document, (non-readable bar code due to poor print, printing on plain paper),
• Goods that are not machine-sortable, such as tube packaging,
• Additional customs handling due to incorrect information on customs documents.

Fraktjakt invoices the Customer for the additional charges. Each additional charge is specified on the invoice.

Customs duties

Freight purchases do not include customs duties / taxes. Fraktjakt is not the owner of the goods. These fees shall be charged to the recipient in the country in which the freight is shipped to and according to the tax rules and fees that apply for imports. If the customs agent cannot charge the fees to the recipient, Fraktjakt will invoice the Customer for the unpaid fees.

Charges for fraudulent usage

The Customer will be charged a fee for the extra work caused by the Customer's fraudulent usage of Fraktjakt, including but not limited to the cases listed below.

• A shipment that the Customer has annulled or canceled is sent anyway;
• The Customer provides false freight dimensions to manipulate the price of a shipment that the Customer purchases from Fraktjakt.

Fraktjakt reserves the right to set this fee at up to SEK 500 + VAT without specifying the work that the fraudulent usage has caused. The Customer is also responsible for compensating Fraktjakt for any other damages caused by the fraudulent usage. Depending on how serious the fraudulent usage is, the Customer may also be reported to the police, and Fraktjakt may close the user's account and/or prohibit the Customer from making further purchases.

Payment security

Fraktjakt guarantees that the payment options offered on the Fraktjakt's website are safe. Fraktjakt offers payment by Swish and a secure card payment with VISA and MasterCard in collaboration with Payer Financial Services AB (Payer). Payer is a payment service provider under the supervision of Finansinspektionen and is PCI-certified according to PCI DSS Level 1 and approved by VISA and MasterCard. When paying by card, the Customer is sent to a secure site with an SSL certificate at Payer, where the Customer can safely fill in his card details and carry out the payment. Fraktjakt never handles the Customer's card details.

Invoicing terms and conditions

Customers to whom Fraktjakt has granted invoice credit can choose to purchase on invoice.

Invoice Customers will have all purchases consolidated on a daily or weekly invoice, depending on the approved invoice frequency. Weekly invoices are created each Saturday.

The Customer's invoices can be seen at any time by logging on to Fraktjakt.se and selecting Finance followed by Invoices. Each invoice is sent by e-mail, e-invoice or letter, depending on the Customer's settings. If the Customer has chosen delivery via e-invoice without having a bank account that is registered to receive EDI, then the invoice will be sent by letter instead. The Customer is obliged to pay the invoices on time even if the delivery is delayed or fails. Invoice copies in PDF format are available for a maximum of 2 years after the invoice date.

For invoices delivered via e-mail or EDI (E-invoice), no invoicing fee is applied.
For invoices delivered by letter, an invoicing fee of SEK 32 (SEK 40 incl. VAT) will be applied. This applies to both debit invoices and credit invoices.

Payment terms for Fraktjakt+ Customers is 20 days. For other Customers, 10 days applies.
An invoice is due for payment on the 'expiration date' (Förfallodatum) shown on the invoice.

The Customer must pay the invoice on time regardless of whether there are unresolved claims regarding missing, damaged or undelivered goods or unfulfilled money-back shipment guarantees. The valid procedure for repayments to the Customer in such situations is stated in 'Claims' and 'Shipment guarantees'.

In case of late payment

When the Customer is a private consumer: In the event of non-payment or late payment, a reminder fee of SEK 60 will be added. A default interest rate if, according to the reference interest rate applicable at any given time, increased by 8 percentage points calculated from the original due date, will also be added. If no payment is made thereafter, the claim may be handed over for debt collection handling where additional debt collection costs of SEK 180 will be added.

When the Customer is a business: In case of non-payment or late payment, a late fee of SEK 65 will be added. A default interest rate if, according to the reference interest rate applicable at any given time, increased by 8 percentage points calculated from the original due date, will also be added. If no payment is made thereafter, the claim may be handed over for debt collection handling where additional debt collection costs may be added.

In addition, the Customer risks losing its credit with Fraktjakt (the right to purchase on invoice is withdrawn) and in more extreme cases risks account deactivation.

Contesting invoiced amounts

A Customer may contest an invoiced amount that the Customer believes to be in error. This must be done in writing via e-mail to ekonomi@fraktjakt.se before the invoice's due date. The Customer shall include the following information in the contestation:

• the invoice number,
• the description*, amount and reason for contesting each invoice row that the Customer finds in error.

      *When contesting all charges for a specific shipment, the Customer may specify the shipment number instead of the invoice row's description.

If the invoice contains any rows that the Customer does not contest in the above manner, the Customer shall pay the amounts of these rows, including VAT if applicable, without delay. Any such amounts that Fraktjakt does not receive on or before the due date stated on the invoice will be subject to late payment interest, reminder fees and collection fees in accordance with the invoice terms and Swedish law.

Prepaid balance terms and conditions

A Customer can use their Prepaid balance as a payment method in their shopping cart.

A Customer can fill their Prepaid balance by depositing funds by card or Swish payment.
Minimum amount to deposit is 1000 SEK, the maximum amount is 25 000 SEK.

A Customer can request to close out their Prepaid balance account. Fraktjakt charges a 250 SEK administration fee for calculating the final account statement and closure. Any outstanding balance minus the administration fee will be paid back to the Customer (withdrawal). Outstanding balances of 250 SEK or less are not paid out.

There are 4 transaction types that can be displayed in the Customer's balance history:

deposit - The Customer deposits money into their balance.

withdrawal - Customer requested withdrawal when closing the account.

credit - Fraktjakt deposits money to the Customer's balance (e.g. if the Customer wishes it instead of a payment to the Customer's bank account).

debit - The Customer uses their Prepaid balance as a means of payment in Fraktjakt.

Has a Prepaid balance account not been used for 18 months via deposit, credit or debit and where the Customer under the period of 18 months not requested withdrawal by closing your balance account, the remaining balance will be reset to zero (burn in).

Crediting

When Fraktjakt issues a credit invoice, the invoicing terms stated in 'Invoicing Terms & Conditions' apply.
In the event of any crediting of purchases paid by card or Swish, a crediting fee of SEK SEK 30.00 will be added.

Claims

All claims are made to Fraktjakt via our forms for either Damaged Goods or Missing Goods.

A Customer who has submitted a claim regarding a freight purchased from Fraktjakt shall not contact the carrier directly about the claim unless expressly instructed to do so by Fraktjakt in writing.

Any and all payments to the Customer for the claim will be made by Fraktjakt. Under no circumstances shall the Customer accept any monetary payment from the carrier for the claim. Violation of this voids the Customer's right to any compensation/refund från Fraktjakt for the claim.

The outcome of any claim for refunds and/or compensation due to loss or damage during delivery is determined by the carrier, in accordance with the carrier's terms (The Customer must read and approve the carrier's terms before completing a purchase.).

The Customer shall pay all invoices on time in accordance with the payment terms that the Customer approved at the time of purchase, even if the Customer initiates a claim regarding the invoiced shipments or otherwise reports loss or damage. Upon the carrier's approval of compensation, Fraktjakt will refund the approved damages and purchase price. However, no matter what the outcome of the claim is, Fraktjakt will not refund any fees that the Customer may have incurred by neglecting to pay an invoice in time.

Keep in mind that:

• Visible damage must be reported immediately, you should make sure that the representative or driver notes the damage upon delivery;
• Different shipping companies may have liability limitations for certain type of goods. Such limitations apply even if the goods have been additionally insured;
• Hidden damaged content must be reported no later than 5 days after receipt to Fraktjakt;
• Carriers Fedex and UPS have no time limit for locating missing shipments, and no compensation for lost goods will be determined before they complete their search;
• All other carriers deem a shipped item to be lost if 30-60 days have passed since the shipment was handed over to them, and they still haven't located it.

The Customer can submit a claim to Fraktjakt regardless of whether the Customer was the sender or the receiver of the shipment.

IMPORTANT! Don't forget to get the shipping provider's representative (driver) sign on the shipping manifest when you, as the sender, have handed over your shipment.
The signed shipping manifest is required to prove that you have really handed the shipment over to the shipper in the case that a complaint is made about a missing shipment.

The Swedish Tax Agency's rules for the shippers apply to payments of claims settlements: VAT is not included in payments of claims settlements to business Customers..

Claim form - fill in and send to Fraktjakt.

Shipment guarantees

If a Customer has purchased a shipping service from Fraktjakt that includes a delivery or time guarantee, the Customer may claim payment on the garantee by contacting Fraktjakt's customer service. The Customer shall not contact the carrier directly about the claim on the guarantee unless expressly instructed to do so by Fraktjakt in writing.

Any and all payments to the Customer for the claim on the guarantee will be made by Fraktjakt. Under no circumstances shall the Customer accept any monetary payment from the carrier for the guarantee. Violation of this voids the Customer's right to any compensation/refund från Fraktjakt for the guarantee.

The outcome of any claim for refunds and/or compensation because the failed guarantee is determined by the carrier, in accordance with the terms of service for the shipping service that the guarantee pertains to (The Customer must read and approve the terms of service before completing a purchase.).

The Customer shall pay all invoices on time in accordance with the payment terms that the Customer approved at the time of purchase, even if the Customer expects compensation or a refund due to an unfulfilled guarantee. Upon the carrier's approval of the claim, Fraktjakt will refund the approved compensation or refund amount. However, no matter what the outcome of the claim is, Fraktjakt will not refund any fees that the Customer may have incurred by neglecting to pay an invoice in time.

Lien

Fraktjakt has the right to place a lien on goods if a Customer has not paid what is owed. In the event of unpaid debt, Fraktjakt has the right to redirect shipments and sieze the goods, and sell so much of the goods that Fraktjakt's total receivables are covered. Fraktjakt shall, as far as possible, inform the Customer in good time of the measures which Fraktjakt intends to take for the sale of the goods. If the debt is paid after the goods have been seized, the Customer is responsible for both warehouse rental cost and the cost of shipping the goods back to the client. The Customer has 10 days to pay outstanding receivables after the goods have been seized before the sales action begins.

Account security

A business Customer shall ensure that all user accounts that the Customer adds to the Customer's business account in Fraktjakt belong to individuals whom the Customer has authorized to use Fraktjakt.se on the Customer's behalf. A business Customer shall ensure that the owner of each user account that the Customer has added to the Customer's business account in Fraktjakt chooses a password that is difficult to guess, keeps the password private and takes all other reasonable measures to prevent anyone else from gaining access to that user account. Furthermore, a business Customer is responsible for removing any user accounts belonging to individuals whom the Customer no longer authorizes to use Fraktjakt.se on the Customer's behalf. This must be done as soon as the Customer revokes such authorization.

A non-business Customer (i.e. a private consumer) is responsible for choosing a password that is difficult to guess, keeping the password private and taking all other reasonable measures to prevent anyone else from accessing the Customer's user account.

The correctness of the website

Fraktjakt strives to ensure that the information available on the website is correct. This also applies to information that is downloaded from the website (such as manuals, forms, etc.). However, we cannot guarantee this because a freight supplier can make price or product adjustments that we have not been able to index. We do not take any financial responsibility for any problems that the information we present here may cause. Inaccuracies or typographical errors will be corrected as Fraktjakt detects them. Most of the information on Fraktjakt is maintained via independent sites in Sweden. If you find inaccuracies, please report it to us.

Third party information

The products and services mentioned on Fraktjakt may be subject to information available from third parties. Brand and information presented here belong to the respective supplier. The information on Fraktjakt is provided without warranty. Fraktjakt is not responsible under any circumstances for specific damages that the information on this site may have caused. Freight suppliers whose product information, price information, and terms are displayed on Fraktjakt cannot be held responsible for incorrect information on Fraktjakt. The information that freight providers present on their own websites applies when purchasing their products and services.

Your comments

Fraktjakt wants to get your feedback and appreciate your suggestions, but cannot answer all the comments individually. Fraktjakt is free to use and act on the information you send to us.

Use of functions on the website

On the Fraktjakt website, there are interactive functions, eg. price comparison, and searching of shipping companies. You are authorized to use the functions solely for the intended purpose.

Links to other websites

On the Fraktjakt website, there are links to other websites. We have no control over the content of the websites and take no responsibility for the content or functionality of these.

Integrity

By using Fraktjakt you consent to our privacy policy.

Abuse

Fraktjakt reserves the right to not accept / approve a registered user if Fraktjakt suspects that the user will use Fraktjakt in a misleading or inappropriate manner.

Drift

We disclaim responsibility for technical errors. Users of the service do not, in any case, have the right to direct any claim against the Fraktjakt because of malfunction or other faults that may occur. With this, the Customer also accepts that software may contain (bug) program errors. Users of Fraktjakt are not entitled to claim compensation for financial or other damage that alleged errors could have caused. Fraktjakt has the right to make planned breaks for repairs and updates. Planned interruptions will be announced on the Fraktjakt website.

Dispute

If a dispute arises, the parties shall first and foremost resolve this through their own agreement.

If you are a resident or based in the EU, you can turn to the EU website for dispute resolution.

Questions?

If you have any questions or concerns about Fraktjakt's general terms and conditions, please contact our customer service.

Fraktjakt's Terms and conditions version 5